A not-less-important activity the instructor is also responsible for is conflict avoidance and resolution. We must expect differences in behavior from students given their personal profiles. Those differences are likely to cause conflict if left unchecked. So, the instructor must manage the online environment to detect any possible cause of conflict and prevent it from arising. An effective way to do that is to engage in directly, private if necessary, interaction with the student involved. It is always important to remember that students may have or perceived good reasons to behave in ways that could be harmful to the learning experience, and those reasons must be treated with respect and address accordingly.
