A long time ago I used to write presentations for medical faculty. They would write down what and I would write powerpoints and write it up to flow with some "lightness" to it. I remember one doc was so nervous that I was not sure they were going to make it through. So I said picture everyone nude - the doc looks at me and says - I see that type of stuff everyday - that is never going to work. So I suggested a couple things: 1. Look at foreheads not eyeballs - sometimes locking eyes with someone can un nerve you especially if they are not following you are don't agree. 2. Try to relate a story or situation that can make people like you a little and they will give you a chance 3. Last, watch for the engage thing you talk about. Once you have an audience, keep them by engaging with stories or the knowledge of the topic. I think the thought of picturing the people I work with in the subject line - makes me want to go blind - - no it just did. What do you think Dr. M