As I read the module, I saw myself as a student wanting information about my educational records. I couldn't help but feel the helplessness of students wanting to be heard and needing a kind "official" to be responsive. My take away was that I would begin by 1) educating students on their rights and the university staff (etc), on their responsibilties.; 2) Hosting quarterly forums on how best serve both groups, creating a community such that everyone responds with kindness and respect in these matters.
