<p>@kbrew : I used to weigh my words more careful as to not offend anyone with the realization that my students are customers. What I was trying to communicate to them, they still werent getting it. I have learned more direct communication skills and if they seem upset in anyway, I follow up with "I wouldn't be doing a good job for you if I didn't address this issue". It seems to be working better for me.&nbsp; :)</p>