Financial aid is an important part of getting students enrolled and ready to progress toward their achieving their educational goals. Financial aid requirements and regulations frequently change so it is critical that financial aid professionals stay informed. This group is for financial aid professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance.
Christine,
I agree, displaying a positive attitude is definitely a great start. Another approach, may be to ask the student what it is you can do help resolve their issue.
Career Ed Lounge is embedded in over eighty professional development portals serving the career and technical education community. Performance Groups in the Lounge are integrated with related learning opportunities offered on these portals. With a few exceptions, Performance Groups are also publicly available to any member of the Lounge to maximize peer-to-peer learning and performance outcomes.
