I really enjoyed this course. It made me realize that our students are not our only customers. That internal and external customer service involves pretty much everyone who could come in contact with the school.
I really think that most institutions would benefit greatly from frequent secret shopper evaluations. It gives a fair and objective opportunity to evaluate how we are perceived by our customers. This is something I hope will be implemented at my college.
I hope I will be able to take what I have learned regarding customer service and implement it within my classroom setting. I want to provide my students with the best experience possible.
