Terrie Bengs

It is important to take the time to learn how each student prefers to communicate.  This helps students feel better understood and more likely to respond. 

Understanding the differences between generations can help us communicate with all ages better. It is important that we learn to ask meaningful questions to help students feel valued. 

The module helped me realize how important it is to maintain my personal energy. I can not have the positive effect on the students that I want if I do not take care of my own personal energy. 

A positive attitude can set an example for everyone around you. It is highly contagious. If we show our students that we enjoy what we are doing and we are there to help and encourage them, it can make a huge impact on them. Sometimes just having someone smile and say "You can do this" is all the student needs to move forward. 

It is important that each person at our institution be on the same page with customer service. We need to put the customer (student) first and make sure that we giving them our complete attention with each interaction. 

Providing good internal customer service will lead to good external customer service. It is important to know who you work with and what they do. This will help us be able to work better as a team to provide excellent customer service to our students, employers, and community.

We need to make our best attempt to present our institution in a positive light to our students, their future employers, and the community. When a student comes to campus, we need to make that experience the best that it can be. If we will just take our time and show each potential student, and their family, how much we care, it can make a huge difference in how our college is perceived. 

Customer service is very important in any business. In higher education, it is important that we learn our students names and work hard to build positive relationships with them. As we build these relationships, the students will then become promoters of our colleges to others.

It is important to be very respective and encouraging to each team member. It is also important to recognize others accomplishments and offer positive feedback when able. 

I have always been a multitasker, and was surprised to learn that it actually decreases my productivity. It is important to establish and prioritize tasks for each day.