Calming A Student Down During Class
Throughout my experience of teaching, I have had some encounters where students vent about frustrations reflecting campus issues. It is important that they feel heard and supported. If their venting begins to disrupt the class, I have found it useful to initially honor their problem by suggesting their claim is valid, but quickly redirecting the focus on how it can be fixed. For instance, if a student begins to complain about the Financial Aid Department, I may explain how helpful the faculty is at handling financial matters, but also include how a mistake may have been made and it can be worked out. I would suggest that they visit the department directly after class. In my words, I also stay optimistic about the problem getting solved. Since instructors make such a meaningful impression on students, it is important for the instructor to promote optimism, calmness, and positivity.
Megan,
Like the way you reflect the complaining of students about outside issues related to their schooling. They will highjack the class if they can in order to be heard or at least complain and we cannot have that happen if we are going to move the class forward. With your approach they know you are listening but that you are also in charge of making sure the class stays on topic.
Gary
Gary Meers, Ed.D.
You make an excellent point. Often times students are frustrated with external issues, family, work, etc. They need an outlet and having that ability to share with you as an instructor is really important. I appreciate your comment regarding redirection and positivity.
I have had the opportunity to have to calm a student down during class as well. It is very important that they are heard, but in the correct environment. I usually acknowledge the student's frustrations and ask to talk privately with that student at a particular time. It is then that the student usually calms down a bit because they know that they have not only been acknowledged, but they do see an opportunity for resolution at a future time.
Karen,
This is a good strategy to follow as you are helping them to maintain control while moving through their situation. By listening you are letting them know you care and that you are there to be of help if they want to take advantage of your expertise.
Gary
Gary Meers, Ed.D.
I think this is a good way to handle a disruption. I have recently had a situation arise where several students complained about another student in the class. This "other" student is a little odd, but their complaints were not justified. I am thinking of talking to the students individually about this situation. What is your advice? Thanks.
John
John,
Definitely and as soon as possible. If let go the complaints as well as interchanges will increase to the point that the class will be disrupted or the picked on student drops out. This is something that should not be allowed to happen.
Gary
Gary Meers, Ed.D.
