Get Your Students Hired
This is a general discussion forum for the following learning topic:
Difficult Interactions
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
Difference between productive tension and Friction.
Value of collaborative efforts.
There is huge value in leaning into questions and active listening when working with people to resolve conflict.
It is important to have an open mind, flexible to different perspectives, driven to resolutions, and to remain tasked with the success of the organizational goals at hand.
Working together to solve problems is a good way to not be a micro manager and let others work out problems
The techniques taught gave me pause to reflect on how I engage in difficult interactions at work and in my personal life
I have learnt that there are so many ways to resolve interactions therefore prevents issues and conflicts that affect the objectives in the working environment.
Everyone has their own point of view and their view doesn't always match someone else's. It doesn't mean that they are wrong but this can cause conflict. It's important to give everyone space to express their opinion and ideas in a respectful manner while keeping the end goal in mind
I have learned that how I say things can be just as important as what I am saying. Also learning that I need to incorporate flexibility and a heart to seek solutions when in conflict with another party.
Not every problem needs addressing, and it's important to let those involved in a conflict take on the responsibility of resolving it.
Sometimes you just need to step away from a situation and allow emotions to calm down.