Admissions Training Outcomes
Do you have admissions training requirement in your state? If so, what have been the critical outcomes or results from the required training?
For some time, the training of admissions staff at institutions licensed by the Commission for Independent Education (Commission) depended on existing practices outlined in the advertising and admissions standards located in Section 6E-1.0032 of the Florida Administrative Code (Fair Consumer Practices). The Commission then modified that rule to require the development of an admissions training program for all admissions staff employed by the licensed institution. Admissions personnel are considered to be any employee of the institution who recruits prospective students, or who participates in the admission of prospective students. All directors of admissions are also subject to a criminal background check by the Florida Department of Law Enforcement (FDLE). The Commission has always required admissions personnel who recruit students off campus to be licensed agents, receive Commission-approved training, and pass a FDLE criminal background check.
Each admissions training program must be approved by the Commission prior to implementation. Licensed institutions have the option of contracting with a Commission-approved provider to supply this training.
The development of these training programs has had several positive effects on the admission process at licensed institutions. Most notably, admissions staffs are now made aware of the various Commission rules and statutes that pertain to admissions practices.
- This knowledge provides a clear understanding of what is required to maintain institutional compliance with the law.
- An additional benefit is derived from the attitude that permeates the entire organization as a result of this training. Institutional staff members who may not normally have contact with enrolling students (such as faculty members) are now getting the message that they must be more circumspect in the statements they make to students.
- Finally, the implementation of these programs has added a compliance component which extends beyond traditional training and enhances the professionalism of the admissions staff.
