Get Your Students Hired
See the end before you begin. Having clear goals and understanding of what the student could be potentially interested in is the most important takeaway I got from Outbound calls. Being persistent without aggressive salesmanship is something I hope to master moving forward.
I learned how to keep practicing your outline before you get on a phone call and the "10 Commandments"
I will use the off peak times and vary call times to my advantage, depending on the audience. I have made it a practice to always have a mirror by my desk.
Between the 10 commandments and listening to a few examples of the script, this module has some great information that I can use!
You can be successful in admissions by being persistant, scheduling one hour out of the day to reach out to students over the phone, working without interuption and being organized in order to help students.
Tone of voice is so important to be self aware. And it is true, if you smile when you talk they can "hear your smile".
Im going to implement the tool kit in my department, for an effective communication. The outound calls can take more time that the inbound.
To bring a positive attitude to each phone call you mke and it will improve your success.
I feel it is completely appropriate to ask probing questions in past, present, future model