Throughout my experience of teaching, I have had some encounters where students vent about frustrations reflecting campus issues. It is important that they feel heard and supported. If their venting begins to disrupt the class, I have found it useful to initially honor their problem by suggesting their claim is valid, but quickly redirecting the focus on how it can be fixed. For instance, if a student begins to complain about the Financial Aid Department, I may explain how helpful the faculty is at handling financial matters, but also include how a mistake may have been made and it can be worked out. I would suggest that they visit the department directly after class. In my words, I also stay optimistic about the problem getting solved. Since instructors make such a meaningful impression on students, it is important for the instructor to promote optimism, calmness, and positivity.