DeeAnna Aronoff

Mirroring tone is a good way to start but you also still need to be able to show passion about what you are speaking about, use the name to build rapport/ respect with it being more personalized, and make sure you are not distracted when speaking!

-DeeAnna

I love that we have the opportunity to think outside the box when challenges are presented. First, we have to recognize so that we know what to address. Once we know, reflect back to what is important to the prospective student, then summarize what you have heard and begin to address it. Reiterate the important values, allow them to think, and circle back shortly on what their thoughts are. Convey with confidence that these are the details we have discussed and see if they are ready to commit. Remember, if the end result is they believe it may not be… >>>

Value presentation shows the student that you are genuinely interested in what builds value for that and what your school may have that aligns with that value mixed with -you- (your personality). It is an effective way to demonstrate that you understand what is important to the prospective student and allows for the chance to continue to build value on things that the student may not have even realized with important to them and their success as a student. 

-DeeAnna

I have noticed most of the time in admissions, especially, with adult learners or transfer learners, that price is the first thing that is looked at when looking into finishing or starting their degree. One approach that I have taken being an adult learner myself, is to ask open-ended questions to find out the "Why" - why are they looking, why now, etc. That gives you a chance to understand what motivates them and then have an open dialect to why our university may align with both their needs and wants - I can explain how it can get them… >>>

Being in Admissions, we are typically the first "face" of the University that the students see/hear/feel. Product knowledge and continuous learning play a major role in how much buy-in we can accomplish with a prospective student. We need to be able to capture the "why" first - why is ECPI's program solving a problem for them, and why is our school one that can meet the need? How can what I say impact them, how can this bring value to their lives so that they are proud of the investment into themselves and their future? Being genuine and knowledgeable are… >>>

Comment on Cheryl-Lynn Malloy's post: I love these sediments and agree we need to be able to articulate risk and reward being open and honest with prospective students. Good share- DeeAnna

Being a leader whether innate or by title doesn't mean stopping learning or growing. In fact, learning, researching, thinking outside of the box, teaching, and mentoring not only causes you to keep a growth mindset but also will have you forward thinking on what is next or what can be done better. It will also build your "brand" and credibility as a leader/manager. 

I think my biggest ah-ha moment is being consistent with coaching on areas of opportunity. I typically tend to look for strengths and derive best practices from people's strengths. However, doing this may keep me from developing… >>>