Get Your Students Hired
This is a general discussion forum for the following learning topic:
Powerful Telephone Techniques --> Handling Obstacles and No-Shows
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
It is best to not set appointment too far out and make sure you send reminders and follow up - this ensures better show rate.
I think the 10–15-minute rule of calling no-shows to determine the cause is both effective and important!
Rejection can be a bit overwhelming. This training gave a better insight on how to handle it.
I think this helps us to better understand the why behind the obstacles, reschedules, and the no-shows and how to effectively address, identify, and learn from them.
'Overcoming Obstacles' introduced a strategic approach that I really-really like "...outweigh, clarify and weaken" which can be respectfully used in almost every situation; in a manner that shows personal interest and compassion. Great approach! Also, I noticed this statement which speaks for itself "...be persistent – you can never lose a student until you decide to quit." Ownership.
It is important to always show concern and empathy for a person well-being before attempting to rescheduled a no-show appointment.
It is important to make students feel heard, but also showing them that there are many ways to overcome obstacles that can prevent someone from starting school.
As a result of this lesson, I aim to be more positive about no shows. I will consider mitigating circumstances that may have affected their attendance.
Overcoming obstacles and dealing with no-shows are both so important. Using the techniques provided will be helpful.
handling no show is difficult. Even though its a 50/50 chance i don't like to call 15 min after. I like to send a text reminder than call 10 min before so see if they are on their way
It is very normal for Admissions to encounter various situations that challenges their ability to close a deal - or make a student enroll in their institution. One must learn how to be adaptive to understand what best practices should be applied to overcome these obstacles.
I found the advice of how to handle no shows very relavent and helped me come up with some things I can do to help.