Get Your Students Hired
It is important for departments to work together harmoniously for the good of the students.
Customer service is equally as important internally as it is externally. No matter where you are giving good customer service, it matters everywhere. Otherwise, without it, there would be no business work flow met to standard. Making sure the communication between your team members plays a huge role in providing the customer service we need to be successful.
I like the idea of building bridges and strengthening the community inside the office.
I learned how an internal perspective can shape the company especially when it comes to training and team collaboration. The better we get along and the more information that we have, the more successful we will be at not only completing tasks at hand but also by assisting students with all the necessary information they are going to need to be successful.
Providing great customer service to both internal and external customers is key to a successful business. I make time to stop by career fairs and try to see PAC member and touch base with them. This help with external relationships.
We all share one goal - students and wishing for their success. So we must work together to help each other. We must develop a positive foundation inside to give out good energy outside.
Rewarding those who work hard and make them feel appreciated will produce good results.
Providing continuous customer service training for your staff is important. Making sure they are appreciated is important to staff so that their positive energy is felt through their interactions with students. Admins should set an example.
I learned that customer service is not always a given skill. Most need training to deliver proper service. What is expected of employees needs to be outlined clearly and intances of excellent implementation should be rewarded as encouragement.
It is important to give incentives to employees in order to show them that improving their customer service skills has benefits. It is also vital to have good communication between the different departments within an organization or college.
The statement feedback is a golden opportunity for improvement is accurate. The feedback one receives helps to inform future activities and initiatives.
It is also good to treat your employees with the same positive attitude that you would a customer, because that creates a good workplace environment.
Different ways to make employees to go above and beyond. Training,incentives,etc. Good Customer Service always.
By being familiar with everyone in your business and through effective department to department communication, you can better assist your students with making sure their needs are met and questions are answered. Having good communication inside your department and with the other departments, you are more knowlegeable and are able to provide better customer service to your students. By doing this, you are able to point them in the right direction and help them obtain answers faster.
It's important to be a team when it comes to customer service and completing a shared goal. If a prospective student hears complaining between co-workers, that can damage how they perceive the business.
Be familiar with all your departments to make sure you are aware of what they are offering customers and their approach.
Make a point to always have great internal customer service to make your business survive greatly.
When responding to your internal customers, always imagine the external customer(s) who can be affected by the service you provide internally.