As a lead instructor I read many student evaluations on both the instructor and class. There is one word that comes up consistently either positively or negatively. CARE, positively - the instructor took the time to know me and CARED about my education. Negatively- The instructor could CARE less if I succeeded or failed. Teaching is pretty simple if you stop and think about it.

I think one of the hardest things that we deal with in higher education is keeping the students motivated and successful.  So many of our students have so many outside problems/issues going on that they become very unfocused.    So for my feeling, it is very hard to continually work with all of the outside distractions.

Much of what was learned in the course added to my knowledge. I have served in various roles in organizations, most recently serving internal and some external clients, along with providing training both on-line and on ground campuses. First, the business models that focus on revenue/profits get to this point by insuring internal and external customers are treated well. This allows initiatives to be met and long term outcomes reached. In additon, to this it is critical from an instructor/facilitator standpoint that the customer (e.g. student) is the center of attention. My focus is to always be "positive" and do all possible to… >>>

Personally, I know that my job presents the challenge of having to balance the completion of administrative work with the ability to have enough face time with students. In the future, I think I will try to maintain a level of awareness with regards to the fact that are both are essential in trying to provide a great experience to my students. It's not all about paperwork.

This article about orientation and how the first week/day for students should be is amazing. They point out great factors and ideas on how an orientation should be for students.

As an insturctor, I have been using some of the retention strategies discussed in this course, but I intend to implement others presented. I have always felt that it was discouraging to see students that could succeed academically just disappear from the classroom as the result of other factors in their lives. While I realize that some things are beyond my power to affect, employing strategies in the "instructors' toolbox" should at least improve the numbers.

I have seen how interstudent relationships increase student commitment to each other, their programs, and the school, so one of my plans is to… >>>

I really enjoyed this course! Our customers (students) are so important and everyone on staff needs to understand that. Without our students, we wouldn't have a school and none of us would have jobs! It is so important to make a great first impression and to keep that up the entire time.

Of course there are students that will come in angry for whatever reason, but all you can do is kill them with kindness. Smile, and help them!

Just remember, without the students, we wouldnt' be here!!

This course was extremely enlightening. All of the information in each module was relavant and valuable tools to questioning and communicating to the students sufficiently. Knowing how to question and stay above the line with students helps us to instruct students and maintain rapport so the student retains as much knowledge as possible.

Everyone we come in contact with is a potential customer.

This course was very enlightening for me.  I believe we utilize alot of the tools discussed in the modules, but maybe a little differently. 

I am going to try to be open to listening and participating in student lives with a more stern approach.  I believe these students want structure and guidance and I am very excited to provide them with that knowledge.

I feel that from the very beginning of creating the file, to ensure that the file is complete and there are no issues down the line, all documents should be obtained no later than the 3rd day of the enrollment.

I really enjoyed learning strategies to help retain students.  Now I feel more confident with different approaches that can used in the admissions process, during orientation, in the classroom and through Career Services.  It takes a whole team of staff and academics to save students who are at-risk.

I really enjoyed this course on customer service.  It has really opened my eyes to the fact that we need exceptional customer service to retain students.  This course has also opened my eyes to some issues at my univeristy that need to be fixed.  I have also realized the customer service and retention is the responsibility of everyone in the Univeristy.  I have also learned that customer service comes from the top down which means that the exceutive team sets the standard on customer service.

I enjoyed taking this course as we all know student retention is the number 1 thing we all struggle with! It is simple things that can really make a difference in these student's lives. When they see that we really do care about them and we don't just see them as a number, they respond better and don't just disappear on us!

When my students are missing for 5 days (we have a 14day drop policy), I send them a letter. When I don't hear back or see them, I email them & call. They usually respond. They know us… >>>

As we guide the students through the process of achieving their educational goals, it is so important that we keep their 'big picture' in mind. People encounter different challenges throughout life and if we pay attention we can play an important part in helping them to overcome those challenges. If we all work together as a TEAM, we can conquer any obstacle. When our students succeed, we all succeed!

I really enjoyed taking this course. It actually related to my position at the Career College I work for. I found new methods of giving students attention (which will lead to better retention) and ideas of keeping students focused on their goals. This was a great course with a lot of useful information!!

I thoroughly enjoyed this class and actually felt like I learned a few things that I can put into implementation on my campus.

Focusing on the student is the key to retention at higher education. Every students is going through something or juggling multiple things at once and it is key that we are understanding of the students' situations but cannot solve all of their problem on our own. I appreciate that RT101 helped to establish that and support that idea.

I really enjoyed this course. It made me realize that our students are not our only customers. That internal and external customer service involves pretty much everyone who could come in contact with the school.

I really think that most institutions would benefit greatly from frequent secret shopper evaluations. It gives a fair and objective opportunity to evaluate how we are perceived by our customers. This is something I hope will be implemented at my college.

I hope I will be able to take what I have learned regarding customer service and implement it within my classroom setting.… >>>

Sounds dumb, but I have never used a blog, twitter, or any onther social media. I do not know the benefits, detraments or concepts. So if anyone wants to help me with this I would like some insite.

Just finished RT101 and RT102, I think the retention problem need to be addressed within our schools. So, I am glad I started the RT to see what can help.