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Think of blogs as self-published mini articles. Share your experiences and challenges. Share your successful and failed strategies. Share your proven techniques and best practices. And don’t forget to solicit comments from your peers so we can all learn from the collective knowledge and expertise of our thriving community.

Customer Service Standards

1. Listen to their words

2. Listen to their voice

3. Watch their body language

4. Evaluate how they feel.

Customer Service

 Our students are our customers. We need to providen them good customer service by educating them well,  students are willing to pay more money if they are satisfied with the education they receive from the educators and will recommend the school to others.

Be Nice

You can never go wrong being nice to others!

Use of skills

Will put this into use immediatley when dealing with studnets and found the iseads and suggestion to be very helpful

Orientation

Currently we introduce several members of the team during orientation, however creating amore interactive orientation will be a fun way to change the status quo during that important first day.

Reviewing and Modifying Retention Plan

This course has opened my views to review our current plan and improve upon it.

Touching Base

I have noticed that sending a weekly text to students wishing them a good day has opened up the student's communication with administrators and seeking more assistance when needed.

Be Positive!

If you try to consistantly be as positive as you can with everyone, it will radiate.

Tyrus M.White Sr.

I would like to say thank you Dr. Poe for this unique tool to use for to better understand and to better to help with Class work and students.

Tyrus White Sr.

This Plan of action is help Teacher and to assis in the learning prosces of the student be more produtive in class in out .

Tyrus M.White Sr.

This is a great tool for all staff member as well as Teacher. They can use it for all thier class work and exam. Utilization of this tool would help define all the student that need help as well as the student who has it together. Placing high attention on all students will make them fell more important than mormaly inspected.

negativity

Now I know it takes 11 positive people to overcome 1 negative person. This just shows how powerful negativity is to ruin someone's day. From now on, it is nice to be always positive. 

Retention

 

Retention is not only for the instructor to be concerned about,it is for the whole staff to be concerned about.

 

 

 

 

Retention

A successful college not only enrolls quality students but also retains those students.  As an instructor, I have a good retention rate with my students.  I feel that I am approachable and easy to talk to-I keep a open door policy with my students and am always willing to answer any questions or help them...even after hours.

incorporate this course into the school structuire

Talk to the powers to be as how to incorporate the information posedin this course.

Good review

Vary good, Good to remind oneself about retention, and how everone plays a part

Read the question,

Understanding the material is different than answering the question

Putting in practice

The things a student learns in orientation set the pace for their time in school.

Retention 101

This course had very valid points.

Invention with timing

I believe timing is everything. By having instructors being aware of student attendance and academic progress, attrition can be avoided. An intervention can be put in place to help the student be less stressed. If attendance is the issue we need to find the unlying cause. The answer may be as simple as arranging carpooling for the student. When it is noticed early tutoring can be arranged to help the student get organized with class and be taught study tips. A lot of the time these inventions is all it takes to help the student feel less stressed or overwhlemed.… >>>