One of the biggest problems that I see in retention is poor setting of expectations by the admissions personnel. I am not trying to place all of the problems of the world or the system on them .. but I have heard from too many students over the years statements such as:
But my admissions rep said that it would be OK for me to be 30 minutes late for class each night.
I was told that you would work with me on my needing to be absent.
I need to get out of class early to because my husband… >>>