It's important to develop a connection and trust with the student.
Everything we do is designed to improve customer service
Just because students come to institutions to learn, doesn't make them not customers. Without them there would be no business or pay. We need to treat every student as a customer and make sure their experience is beyond their satisfaction.
Building a customer relationship is far beyond between the customer and the school. It surpasses to the community. The community can be a positive or negative influence to prospective students as our students come from the community. So it is paramount that as schools we engage with the community on a more personal level as well.
Having students is the key to school's success we want to make it a great and enjoyable experience for them.
Our Students are our Customers. Customer Focus is essential in our business
Customer serviced extends to future employers of our students.
Our students are our customers and we need to make sure they have everything they need. They are the reason we are here & they deserve the best!
Good customer service does not only benefit students
Students are critical to our success and we need to treat them as such. The more we assist them throughout their journey, the more they will have positive memories and pass that on to future customers.
Loving and caring heart is not enough. Focusing on the customers wants and needs is just as important
Foster a welcoming and inclusive campus culture where students feel valued, respected, and supported. Encourage faculty and staff to lead by example in demonstrating empathy, compassion, and a commitment to student success.
This is a reminder that interaction with our educational institutions (initially) should be engaging, thought provoking, compelling experiences that leaves a person (prospect, business partner or Not?) gratitude filled.
A good image in the community will go a long way in making the institution more appealing to prospective students. If they see the community interacting with the institution and vice versa, it will create a positive image and draw the student to want to be involved.
We need to make our best attempt to present our institution in a positive light to our students, their future employers, and the community. When a student comes to campus, we need to make that experience the best that it can be. If we will just take our time and show each potential student, and their family, how much we care, it can make a huge difference in how our college is perceived.
When a client is treated badly, the echo is bigger than when they are treated well.
Just like if you treat it well you will have a customer for life.
By reading reviews we can improve and attract new customers
I learned that having and maintaining great customer service are really important to the institution. First impressions to prospective students are important too.
Good customer service is good for the company. Having happy students will mean we will get many more students. Looking at the external touchpoints is a good idea. I like the idea of sharing success stories on the school website. The school should be aware of the external customers too- like the employers, alumni, and community events.
In this profession, the customer service provided to the student is what helps the University stay in business but also be top of mind for students. This can be mastered by ensuring the University has a user-friendly website, exciting and informative campus tours, and hiring employees who are passionate about what they do. All in all, it is always about the students!
