Asking more questions to the students will help me keep them more engaged more than just lecturing, also creating more visual aids and demonstrations can break up the boring pieces of talking for long periods of time. 

Good to plan ahead and get the agenda out early. Keep distractions at a minimum. A large group can't make decisions.

No one likes to learn where they suck. However if you can get past the initial reaction to disagree you can grow and become a better employee.

This was a nice review of what we already teach in customer relations. Still it is a good refresher to remember to be a good listener.

This was a nice reminder to make sure your non verbal comms match your verbal comms

practice and studying what you are giving a prestation on will go a long way. it will also help with not having to look at your notes the entire time and engage the audience. 

good leader ship should already have this information in some way, weather they went to school or used what they have learned working for a bad manager and striving not to be that way when they have the opportunity to be a manager. almost everything this discussion talked about I apply in my interaction with employees or students. I may change the way I explain or interact with individuals based on how they learn or understand so I can have all of my employees and students maximize there potential.

As an "Insubordinate Employee" in the past, I would like to highlight the time and place to talk to an employee.  Never criticize in front of their peers or the people they have direction over. It is ok to provide constructive criticizim to anyone, however it needs to be the correct time and place.  Accept their opinion and realize when they are right, or at least aknowledge their idea.  Do not come into a meeting with the feeling that you are the only correct person in the room, it never works out well.

The first public speaking event I ever did I hid behind the podium.  Over 10 years later I avoid it like the plague, move around the class, make eye contact, ask students questions and don't be afraid to call on the ones that may be distracted. Bringing someone back into the lecture makes it morre of a discussion and helps the entire class with the activity.

I have learned how I have failed at effective communication in the past, and plan to bring multiple forms of communication in the workplace. At least two forms of contact seem to be the most effective.

It has been my experience when working with a large number of people two forms of communicaiton are needed.  Oral only or written only do not catch every persons attention.  If both forms are used the large majority of people remember the assignment / task at hand.  

I learned that improper communication can be costly to a company. The method of communication needs to be chosed based on who the information is being delivered to. Depending on hoow a certain person, or group of people, receive information and respond to information

I learned various forms of effective communication, and also how to ask for feedback in order to obtain a students missing needs. 

Running a team requires effective communication. Although it might be time consuming, it is extremely important for the supervisor to individualize their communication style to those on the team. Different personalities, styles of learning, and communication exist within a team, so by being cognizant of that, supervisors can then customize their style of communication that will be effective for the team members.

Listening is a voluntary process.

Email etiquette is essential in communicating for results. 

I plan to apply my learning in my everyday life as I engage with faculty and others to help us reach our goals. 

I learned several new criteria for selecting the various methods of communication.  

Communication is obviously a two-way street that requires understanding your audience. Best appreoaches (technology) must consider capabilities of your audience or subordinates.

I have learned that, a greater portion of all human communication is nonverbal.