Be simple, clear, factual, considerate, formal, diplomatic, sensitive and tactful.

1. Stop talking! One can't listen when continously talking!

2. Active, effective and empathetic listening builds confidence, trust, understanding, honestly, and self-esteem for both employees and bosses. 

3. A 'request for listening' is not same as 'request for advice'. 

4. Active listening leads to a positive and rewarding  work environment. 

5. Superior Listeners are the most powerful members of any group as they listen more effectively and ask more questions. 

6. Always listen actively and empathetically. 

1. Feedback from non verbal communication/behavior is more reliable than, spoken or written communication. 

2. Misunderstanding of non- verbal communication by some individuals have resulted in their living lonely and isolated lives.

3. Deciphering a non-verbal cue is difficult as it's community or culture specific.

A case that comes in mind is direct eye contact. Looking directly into someone's eye during a conversation might be assumed to convey truth telling and respect in one culture, yet in another culture, it might convey total disrespect ( equivalent to glaring or hauntyness) and lack of remorse  in  a different culture! Be careful… >>>

Don't label people, be objective and focus on sharing ideas, what's observable, specific, valid, constructive and useful in making an employee better.

Listen with empathy, be positive and keep it private. 

Get an appropriate time to praise and encourage employees on what they are doing right for the institution. 

Start meeting on time and do not re-cap for late comers.

If major disruption occurs, stop!

Include purpose in the first sentence.  Write short, simple sentences that, are clear, concise and correct in expressing exactly what you want. Review grammar and spelling must be reviewed carefully  every time. Writing should flow naturally. 

Be prepared

I found this to be enlightening. I want everyone to be "okay", and am quick to want to "fix" things. Maybe during the time that I'm processing in my mind, I'm missing some valuable info. Being a better listener will help to understand and better evaluate a situation, rather than just trying to fix it right away. 

When receiving feedback it is important to be open-minded and willing to accept both criticism and praise.  Emotions can get in the way of active listening and proper responses.  Although emotions are a natural repsones to feedback, it is necessary to recognize them and keep them in check.  Body language is another important piece of receiving feedback.  The way you sit, position your arms and legs and make eye contact can send a message to the person providing the feedback your attitude toward the feedback.  Becoming defensive can make receiving feedback almost impossible.  If you are quick to respong with… >>>

LEARING HOW TO PREPARE FOR LECTURES IS A GREAT TOOL 

be direct, listen, and be consistant 

Asking more questions to the students will help me keep them more engaged more than just lecturing, also creating more visual aids and demonstrations can break up the boring pieces of talking for long periods of time. 

Good to plan ahead and get the agenda out early. Keep distractions at a minimum. A large group can't make decisions.

No one likes to learn where they suck. However if you can get past the initial reaction to disagree you can grow and become a better employee.

This was a nice review of what we already teach in customer relations. Still it is a good refresher to remember to be a good listener.

This was a nice reminder to make sure your non verbal comms match your verbal comms

practice and studying what you are giving a prestation on will go a long way. it will also help with not having to look at your notes the entire time and engage the audience. 

good leader ship should already have this information in some way, weather they went to school or used what they have learned working for a bad manager and striving not to be that way when they have the opportunity to be a manager. almost everything this discussion talked about I apply in my interaction with employees or students. I may change the way I explain or interact with individuals based on how they learn or understand so I can have all of my employees and students maximize there potential.

As an "Insubordinate Employee" in the past, I would like to highlight the time and place to talk to an employee.  Never criticize in front of their peers or the people they have direction over. It is ok to provide constructive criticizim to anyone, however it needs to be the correct time and place.  Accept their opinion and realize when they are right, or at least aknowledge their idea.  Do not come into a meeting with the feeling that you are the only correct person in the room, it never works out well.