When overcoming objections the Feel, Felt, Found method actually demonstrates the ability to use your emotional intelligence to understand and deal with people.

Active listening takes work and intention. - Shutting out noise can also mean simply focusing in on your attention fully on the conversation. Not looking at a phone, multitasking, and only thinking about a response shows a person you are NOT fully listening. 

Very good review of phone techniques

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Best Practices in an Ethical Enrollment Process --> Planning for Success

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Best Practices in an Ethical Enrollment Process --> Improving Resourcefulness

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Best Practices in an Ethical Enrollment Process --> Exploring the Prospect’s Environment

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The most beneficial and obvious focus of this segment that I noticed was the emphasis placed on the "Why"; delving deeper, exploring (respectfully) to both motivate and understand the students position and perspective. 

The student experience along with the best attentive customer service should always be priortory. 

In this discussion, we embark on a journey through the dynamic landscape of admissions processes, exploring the skills, techniques, and ethical considerations that define the modern approach. Join us as we uncover the keys to fostering positive relationships, understanding the historical shifts in admissions practices, and adapting strategies to meet the ever-changing needs of prospective students.

Have you ever lost yourself by drifting off during a person's question? How do you recover from that?

Having a positive attitude is so important in the educational field! having a positive attitude can make things go so much smoother in your day, it relaxes the people and the atmosphere around you allowing people to open up to you to recieve and give vital information.

I have noticed most of the time in admissions, especially, with adult learners or transfer learners, that price is the first thing that is looked at when looking into finishing or starting their degree. One approach that I have taken being an adult learner myself, is to ask open-ended questions to find out the "Why" - why are they looking, why now, etc. That gives you a chance to understand what motivates them and then have an open dialect to why our university may align with both their needs and wants - I can explain how it can get them to their goals. Thoughts? 

- DeeAnna

Active listening use verbal and Non-verbal techniques to show and keep their attention on the speaker. 

I feel a sense of responsibility more now than prior to this brief training. I have always know these things but it is necessary to get a fresh insight or take on what it is that I actually do. 

I have found most of the techniques presented to be very helpful. However the tricky one is Non-Verbal cues. I work with online students and are rarely face to face. I have been putting more focus on Voice Quality than Body Language or Facial Expressions. Do you use any other best practices for phone conversation?

How can one use body language over the phone? 

Does anyone else feel this 53 minute video could have been edited down to 5 or 10 minutes for our purpose of understanding the need to build a short and effective "Value porposition"?