The student should feel like they are receiving the education they are paying for.
I learned about the customer-friendly service and institution which is student focused, accounts for the student needs and preferences, committed to effective and responsive solutions, flexible and creative people working at the institution, and professional performance.
Students should not be viewed as customers. They should be viewed as investments that require dedication from teachers and administrators.
Appreciate the study showing the relationship is affected when treating the student as a customer when it is not student oriented.
Although students are customers their educational outcome should be the focus
Respect is essential with interpersonal interactions regardless of being a business or educational situation.
Students as customers is definitely an interesting topic. I agree with the customer-oriented instruction guidelines provided: Listen attentively, Treat students fairly and equally, and create a closer personal relationship with students to minimize any negative effects. Instructors are tools for the student to learn.
Student- centered learning and communication are key parts in student education.
Good stuff to keep in mind and be aware of:
- Listens attentively.
- Communicates in the student's style whether it be in person, by phone, or using technology.
- Treats students fairly and equally.
- Creates a close interpersonal relationship with a student to minimize any negative effects.
