By understanding touchpoints and the way we intteract with customers will allow us to build our reputation within the community.
Every department at the college should be trained to provide excellent customer service.
Positive customer service for the students has an affect on the future of the student, the institution and the community. The customer service the student receives will reflect in their future employment. The employers impression of the student will reflect on the institution.
Student satisfaction begin well before the first day of class. It begins the first time the potential student makes contact with the school.
In a sense our students are customers; so we have to give the best customer service to our students so that they will continue and through the word of mouth find us more students
by listening to our students, we learn their needs and note their complaints; this way we will have a chance to fix the problems and improve...
these students come into this school most of them never having any experience so it is very important that good customer service be applied because they will allways have that and carry it into the industry. higher quality higher pay
First impressions says a lot about your institution. It could be from visiting the campus for the first time or scrolling on the website for the first time, either scenario must be inviting and welcoming for the student/visitors. These can prove to be your most important Touchpoint.
