Get Your Students Hired
This is a general discussion forum for the following learning topic:
Raising the Bar to 'First-Class' Customer Service --> Creating the Customer-Centered Organization
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
Exceptional customer service builds trust, enhances loyalty, and sets businesses apart from the competition. It’s often the difference between a one-time transaction and a lifelong customer relationship.
Customer service is key to being a successful company because now matter the cost or quality of the product, if the service is poor, there won't be repeat customers. And this pertains to educational institutions as well. There's value when students who feel heard, seen, taken care of, supported, and trusted.
Good reminder about "keeping it small" - the personal connection is key for colleges, just like businesses.
People will remember how you treated them and how you made them feel. That starts with Customer Service and how you represent your Company.
Giving the student quality training will reflect on the job and get people asking where they went to school and with a positive outlook they will be willing to share.
Customer service is the new way of life! Great customer service can keep students coming back and also refer other students to attend.
Today, customized, more conversational and face to face customer service are very important. Word of mouth is very effective to advertise a product; personal experiences, stories, face to face communications would convince the customers!
Customer service is continuously changing and improving through technology, social media and internet. So, we have to keep track of the trend and adjust our strategies accordingly; with old methods we can succeed.
I agree with everything being discussed here. I work in the education sector and providing excellent customer service to our students is every bit as important as receiving great service. The students we serve are our customers and everything should be done to ensure that they have a great educational experience while they are attending our school.
Consumer feedback is important, Negative feedback could cost you business but it can also give you incentive to make adjustments so the negativity does not continue.
The part that stood out to me was how great customer service helps grow companies just by word of mouth (people tell 9-12 people about an organization when they enjoy their customer service experience) and on the opposite side terrible customer service can be detrimental to a company/organization (people tell up to 20 people about their negative experience with an organization).
Customer Service should be one of the foundations to the Student Services office. As advisors we perform a service to the student body that will take them to their future. I say this because they get praises from us, information to help them complete their programs, and tools to get on track when they have academic issues.
Customer service plays a major part in a businesses success. The best way to ensure success is to take steps to improve customer service and use that to promote yourself.
Understanding the importance of customer service is imperative to any organization. Listening to your customers is what will help the organization improve. Understanding the branding of the organization is also key to great customer service. Utilizing technology is also imperative in today's society when it comes to exceptional customer service skills.
Great customer services is so important in any business and even more now that technology is playing a big part in how to run a business. Before a good reputation depended on word of mouth, but now the internet has made it easier to spread a customer experience to followers in the social medias that can be anywhere from 100 to 1000. Our students are our customers and providing them with a good customer experience while they attend the school is important so they can come back or recommend other students to the school.
Our students are our best clients they going to be the example of excellence and they can refer us more students