
This is a general discussion forum for the following learning topic:
Students as Customers --> Effective Communication
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
I already practice active listening, and terms like "combative listener" and the recommendation to not smile excessively are helpful.
Learn how to listen and respond accordingly with proper respect and poise. Make your students feel like they are being listened to in a respectful manner.
Good communication come from both parties! Both parties have to learn how to listen to understand and not speak/react! Active listening is also important because it lets the other party know that you are fully engage on the topic at hand.
I have learned to allow students to talk more while I listen to address their personal concerns.
Always a challenge for me to keep my mouth shut and listen. I too often have cut a student short on a shared thought. I have improved a great deal through the years, and find it very helpful to be reminded of proper listening skills from time to time.
Active listening and making students concerns feel heard and valued promotes a stronger teacher/student relationship and helps address issues and conflict resolution.
Make sure that your non-verbal listening isn't misguided. Restate, or paraphrase what was said, so that the student knows you were listening.
Active listening is a vital skill that should utilized as part of being customer-oriented instructors. While students speak, instructors should show interest by giving them your undivided attention, verify what the student said, and ask questions.
Nonverbal stuff that should be part of good practice:
Things to keep in mind:
Listening without hearing or understanding is not effective listening. Active listening includes understanding the speaker/student by showing through verbal and nonverbal communication that you are listening. With nonverbal communication, it is important to focus on the student, keep physical barriers like desk from separating you from the speaker, do not stare, and allow the speaker time to talk without interrupting. Verbal communication allows the listener to show that they understand what is being said to them and encouraging the student to speak. Smile because you mean it.
It is imperative to be genuine and sincere when listening to a student's concerns and engage in eye contact 80% of the time during the interaction.
Active listening is the best. Engaging the classroom is effective way to enhance knowledge and concepts that have been taught
Good idea to ponder the question instead of immediately responding show that you were listening and being intentional with your answer.
I learned about the strategies for active listening using both verbal and nonverbal communication.
Make sure that the student can tell that you are actively listening and giving them enough time to say what they need to say.
When a student has a hardtime understanding something; I try to break the information down. I will listen to their questions and try to pharphase what they are asking. I like to talk to my student's in a quiet enviroment. I fell that asking questions, helps me understand what they understand and what they don't understand.
Not everyone will have the same opions but it is important that we all listen.
I have learned active learning is waiting for the other person to finish talking and ensuring you understand what the person said by summarizing the salient point before acting upon what has been said to you. I hope to develop active listening skill so I can improve upon my communication skills.